Shipping policy

House of Peltier Shipping Policy

Thank you for shopping with House of Peltier! We aim to provide a smooth and efficient shopping experience, and our shipping policy is designed to give you a clear understanding of how your orders will be handled. Please take a moment to review the details of our shipping process.

1. Order Processing Time

All orders placed on House of Peltier are processed within 1-3 business days. Orders are processed Monday through Friday, excluding weekends and holidays.
Once your order is processed, you will receive an email with a tracking number (if applicable) to follow the progress of your shipment.

2. Shipping Methods and Delivery Times

Since we operate as a dropshipping business, our products are sourced directly from our trusted suppliers and shipped to you directly. Shipping times may vary depending on the supplier’s location and your delivery address. The estimated delivery times are as follows:

Domestic Orders (USA): Typically take 7-15 business days for delivery.
International Orders: Delivery times can range from 10-20 business days, depending on the destination country and customs processing.

Please note that these delivery times are estimates and may vary due to factors such as shipping carrier delays, customs, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs will be calculated at checkout based on your shipping address and the products in your order.
We offer free standard shipping for orders over a certain value (e.g., $50) within the United States. International shipping may incur additional charges.
Expedited or express shipping options are available at an additional cost. These options will be presented to you at checkout.

4. Tracking Your Order

After your order is processed and shipped, you will receive an email with tracking information (if applicable). This will allow you to track your shipment directly through the carrier's website.
If you do not receive tracking information within 3 business days after placing your order, please contact us at support@houseofpeltier.com, and we will assist you.

5. Shipping Delays

While we strive to ensure that your order arrives within the estimated time frame, please note that shipping delays can occur due to:

High demand during peak seasons (such as holidays).
Customs processing for international orders.
Carrier delays (weather, strikes, etc.). We ask for your patience during these times and will do our best to keep you informed of any unexpected delays.

6. Order Issues

If you experience any issues with your order, such as receiving the wrong item, damaged goods, or a missing package, please contact us immediately at support@houseofpeltier.com. We will work with you to resolve the issue as quickly as possible.

7. Customs and Duties (International Orders)

For international orders, you may be subject to customs duties, taxes, or fees imposed by your country's government. These fees are the responsibility of the customer.
We recommend checking with your local customs office for details on potential fees before placing an order.

8. Address Accuracy

Please ensure that the shipping address you provide at checkout is accurate and complete. We cannot be responsible for lost or undelivered packages due to incorrect or incomplete address information.
If you realize that your shipping address is incorrect after placing your order, please contact us as soon as possible to make the necessary corrections before your order is shipped.

9. Returns and Exchanges

For details on our return and exchange policy, please refer to our Return and Refund Policy. All returns are subject to approval and must meet the conditions outlined in the policy.

10. Changes to Shipping Policy

House of Peltier reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and the updated version will take effect immediately.

Thank you for choosing House of Peltier for your fashion needs. If you have any further questions or concerns regarding shipping, feel free to contact us at support@houseofpeltier.com. We’re here to help!