Refund policy

 

House of Peltier Return and Refund Policy

At House of Peltier, we strive to provide our customers with high-quality clothing and a seamless shopping experience. If for any reason you're not fully satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below.

Returns

We accept returns for most items purchased from House of Peltier, provided they meet the following criteria:

  • Time Frame: Returns must be made within 30 days from the date of purchase.
  • Condition: Items must be unused, unwashed, and in their original condition with all tags and labels attached.
  • Original Packaging: The item must be returned in its original packaging.

Non-Returnable Items

The following items are not eligible for returns:

  • Items marked as Final Sale or Non-returnable.
  • Used, washed, or damaged products.
  • Gift cards.
  • Items purchased through third-party sellers.

How to Return an Item

  1. Contact Us: To begin the return process, please reach out to our customer service team at support@houseofpeltier.com or call [Your phone number].
  2. Provide Details: Please include your order number, the item(s) you wish to return, and the reason for the return.
  3. Return Authorization: After we review your request, you will receive instructions for returning your item.
  4. Return Shipping: You are responsible for the cost of return shipping unless the item is defective or the wrong item was sent.

Refunds

Refunds are issued once the returned item is received and inspected. Please allow up to 5-7 business days for us to process your refund. The refund will be issued to the original payment method.

  • Processing Time: Once the refund is issued, please note that it may take additional time for the funds to appear in your account, depending on your payment provider.
  • Partial Refunds: If an item is returned in a condition that does not meet our return guidelines, we may issue a partial refund or deny the refund altogether.

Exchanges

If you would prefer to exchange an item for a different size or product, please contact us. Exchanges are subject to stock availability. If your desired item is out of stock, we will provide a refund or suggest an alternative.

Defective or Incorrect Items

If you received a defective or incorrect item, we apologize for the inconvenience. Please contact us immediately so that we can resolve the issue by offering a replacement or full refund at no additional cost. We may ask for photos of the defective or incorrect item.

Shipping Costs

  • Non-Refundable Shipping: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrectly shipped.

Changes to the Return and Refund Policy

House of Peltier reserves the right to modify or update this policy at any time. Any changes will be communicated and posted on our website.